"Account" shall have the same meaning as has been provided under the Terms of Service. An Account on the Platform is registered and operated by a parent or legal guardian, on behalf of the child who takes the classes.

"Child" or "Student" shall mean the school student for whom the parent or legal guardian registers an Account and who takes the classes delivered through the Platform.

"Non-personal Identification Information" shall include but is not limited to browser name, the type of device and technical information about your means of connection to the Platform such as the operating system, the internet service provider utilised and other similar information used in conjunction with the access or use of the Platform and subsequently the Services available thereof.

"Personal Identification Information" shall include such information as shall be voluntarily shared by you, in any format, whereby such information shall be deemed to ascertain a person’s identity, or can be reasonably ascertained from the information or opinion, including but not limited to when you visit the Platform and conduct any activity whereby you are required to share such information, regardless of whether the information provided is true or not. Further, it shall include but not be limited to the parent’s name, email address, phone number and residential address, and the child’s first name, board, class and chosen interests disclosed by you pursuant to the creation of an Account or the use or access of the Platform and the Services. In the event that you do not consent to share your Personal Identification Information with us, you shall be free to withhold it, but it may prevent us from providing complete and full access to and/or use of the Platform and the Services thereof.

"Sensitive personal data or information" / "SPDI" shall mean information relating to you which, directly or indirectly, is capable of identifying you, including but not limited to: (i) credentials for use of the Platform; (ii) financial information, including payment instrument and mandate details; and (iii) any other information which is considered sensitive personal data or information under the applicable law in your state.

"Third Party" shall refer to any party other than you and PRIXEL LABS.

Information that you voluntarily provide us: This will include all the information you provide us when accessing and/or using the Platform, which will include but shall not be limited to the information you provide for the creation of your Account — the child’s name, the education board, the class, and the interests you choose during onboarding — along with the parent’s phone number and any additional Information provided during and/or for the provision of Services.

Information collected from Third-Party Sites: You may register for an Account using your existing Google or similar Third Party accounts and log-in credentials (your "Third-Party Site Account"). As part of the functionality of the Platform, you may link your Account with a Third-Party Site Account, either by (i) providing your Third-Party Site Account login information to us through the Platform, or (ii) allowing us to access your Third-Party Site Account, as is permitted under the applicable terms and conditions that govern your use of that Third-Party Site Account. It shall be your responsibility to read and keep yourself updated with the policies of the Third-Party Site Account from time to time.

Payment information: Where you register a UPI Autopay mandate or make a payment for the Services, the payment is processed by an authorised payment gateway. We receive and store only the identifiers and status of the mandate and the resulting charges — never your full card number, UPI PIN, bank credentials or any other authentication factor.

Learning information: We collect the answers, questions and interactions a child produces during a class — the questions asked of the tutor, the responses given, the lessons opened and the progress through them — so that the tutor can teach at the right level and the parent can be told how the child is doing.

Cookie Policy: A cookie is a tiny piece of data that a web server stores on a web browser to read later from that browser. Cookies help the browser remember information that is unique to a particular user. No information that can be used to identify you personally is stored in our cookies. Our cookies aid in extending the functionality of the website and enable more precise usage analysis. Every time you visit our Platform, we check your browser to see if our cookies are present. You may set your internet browser to reject cookies or to notify you when cookies are being used if you would prefer not to receive them; however, turning off cookies will prevent the great bulk of our Platform from working. PRIXEL LABS does not provide Third Party access to any cookie and does not disclose information from cookies to Third Parties except as listed in this Policy.

Sensitive Personal Data or Information ("SPDI"): For the sake of accuracy in providing Services on the Platform, you may additionally be asked to reveal or affirm certain SPDI. Depending on how you engage with the Platform, different types of Information may be gathered from you. PRIXEL LABS promises to protect the information you supply while adhering to reasonable security policies and procedures and all relevant privacy laws.

Aggregated Data: We may perform research on our customers’ demographics, interests, locations and usage patterns of the Services based on the Personal Data and other information submitted to us, in a continuing attempt to better understand and serve Users of the Services. We may aggregate this research and use it for any reason, including sharing the results with our affiliates, agents and business partners. Your personal information is not contained in this aggregate data. We may also disclose aggregated user statistics to describe our Services to existing and potential business partners as well as to other Third Parties for other legitimate objectives.

Device and Usage Information: While you use the Services, we might gather data about your device. Device type, device family, operating system, carrier, unique device id, time zone, browser type, version and language are some examples of this data. We might also keep track of the things you do when using the Services. These details may include the date and time of logins, the features used or visited, and searches conducted through the Services.

Push Notifications: In relation to your Account or the Platform, we might ask to send you push notifications — for example, a reminder about a scheduled class. You can disable these communications in your device’s settings if you prefer not to receive them.

Verification of Information: We may at certain times require you to provide additional information to confirm your identity before granting access to your own Information previously provided to us. Upon your exercise of the right to remove any and all information provided to us by you, we shall ask for additional information for verification purposes.

Business Transfers: Your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with a transaction, and transferred to a successor or affiliate as part of that transaction. Personal Data may be included in the transferred assets in the event of a corporate sale, merger, reorganisation, dissolution or another similar event.

Service Requirements: In order to teach a class that fits the child, PRIXEL LABS uses the child’s Personal Data — the board, the class, the chosen interests and the record of the child’s questions and answers — to select what is taught, to shape the examples used, and to adapt the explanation while the class is running. Where this teaching is generated with the help of Third Party artificial intelligence service providers, only the information necessary to produce the lesson is shared with them under contractual confidentiality and data-protection obligations, and it is not used by them to identify the child or to advertise to the child.

Service Providers: We share Information with the service providers who make the Platform work — hosting and infrastructure providers, payment gateways, communication providers and analytics providers — strictly to the extent needed for them to perform their function for us.

Analytics: We use Google Analytics to understand how the Platform is used — which pages are opened, how far through signing up people get, and which steps they abandon — so we can improve it. Google receives the pages you visited, the actions you took on them, and technical details such as your device, browser, approximate location and how you arrived. Google’s measurement tag additionally detects contact details typed into forms on our site and sends them to Google converted into a one-way code that cannot be read back into the original value; on our booking form that is the phone number you enter, and it may include the child’s name entered beside it. Nothing else about your child — their class, their board, their interests, their class timings, or their questions and answers — reaches Google, and none of this is used to advertise to you or to your child.

Session Recording: We use Microsoft Clarity to record how the booking site is used — the pages opened, where a cursor moved, what was clicked and how far a page was scrolled — so we can see where the site is confusing or broken. What you type into a form is masked in these recordings, though text displayed on the page may be visible in them. To make a recording findable when you contact us about a booking, we also send Clarity your phone number, which Clarity converts into a one-way code rather than storing, together with your child’s first name as a label for the recording. This is the only purpose for which your child’s name is shared with an analytics provider; it is not used to advertise to you or to your child.

Advertising Measurement: When you reach our booking site from an advertisement, we share a limited set of information with Meta Platforms (Facebook and Instagram) so we can tell which advertisements led to a booking. What we share is your phone number converted into a one-way code that cannot be turned back into your number, a similar code for your account, and the advertising identifiers Meta itself sets in your browser.

Never about your child: We never share anything about your child with advertising partners — not their name, their class, their board, their interests or their class timings. Only the parent contact details described above are used for measuring advertisements. Nothing about your child’s learning — their class, their board, their interests, their class timings or their questions and answers — is shared with any analytics or session-recording provider either. Your child’s name is the one exception, and only in the two ways described above: as a label so that a session recording can be found, and where our analytics provider’s tag detects it as a contact detail typed into a form, in which case it is sent as a one-way code.

Requirement under applicable law: The Information may be disclosed to any person if such disclosure is required for a lawful purpose connected with a function or activity of the Platform. The Personal Information may be disclosed where the disclosure is necessary for compliance with a legal obligation under applicable law.

Registration by an adult only: A child may not register an Account, provide payment details or agree to these policies on their own. By creating an Account you confirm that you are the parent or legal guardian of the child named in it and that you consent, on the child’s behalf, to the collection and processing of the child’s information as described in this Policy.

What we ask about a child: We deliberately collect the minimum needed to teach: the child’s first name, education board, class and chosen interests, and the record of the child’s learning on the Platform. We do not ask a child for their address, their school, their financial details, or any information about their health.

No advertising or profiling of children: We do not use a child’s information for behavioural advertising, do not sell it, and do not build profiles of a child for any purpose other than teaching that child.

Parental control: A parent or legal guardian may at any time review the information held about their child, correct it, ask us to delete it, or withdraw consent, by writing to support@prixellabs.com. Withdrawing consent will end the Services for that child.

Information reaching us without consent: If you believe a child has provided PRIXEL LABS with personal information without the consent of their parent or legal guardian, please get in touch with us and we will do our best to remove that information from our records.

The Right to Access: You have the right to request copies of your personal data, subject to a reasonable fee charged by us.

The Right to Rectification: In the event of any inaccurate or incomplete information, you have the right to rectification or completion of the information, as the case may be.

The Right to Erasure: Subject to certain conditions, upon your request, we will erase the information you have provided.

The Right to Restrict Processing: Upon fulfilment of certain conditions, you can restrict PRIXEL LABS from processing your information. Please be advised that the same may result in the restriction of the Services and of access to our Platform.

The Right to Notification: You have the right to be notified regarding any rectification or erasure of personal data or restriction of processing, unless this proves impossible or involves disproportionate effort.

The Right to Data Portability: You have the right to request that PRIXEL LABS transfer the data we have collected to another organisation, or directly to you, under certain conditions.

The Right to Object to Processing: You have the right to object to PRIXEL LABS processing your personal data, under certain conditions.

The Right to Certain Protections related to Automated Individual Decision-making, including Profiling: You have the right not to be the subject of a decision based solely on automated processing, including profiling, under certain conditions.

You understand and have the knowledge that Information is being collected.

You understand and have the knowledge of the purpose for which your Information is being collected.

You understand and have the knowledge of the intended recipients of the Information.

You understand that you have the option not to provide the data or information sought to be collected by PRIXEL LABS and the Platform.

You understand that you have an option, while availing the Services or accessing the Platform or otherwise, to withdraw the consent earlier given to PRIXEL LABS, and you understand and accept that such withdrawal of consent shall be sent in writing, and that in such an event PRIXEL LABS shall have the right, at its discretion, not to provide the Services for which the information was derived or collected.

Where the Account is registered for a child, you declare that you are the parent or legal guardian of that child and that you give the consents in this Policy on the child’s behalf.

You have read and understood this Privacy Policy and all other policies governing the usage of the Platform.

Name: Pranjal Jain

Email: pranjal@prixellabs.com

Support: support@prixellabs.com

PRIXEL LABS (Spark)

Address: 4th Floor, 648/A, Om Chambers, Old Binnamangala Road, Indiranagar, Bengaluru, Karnataka — 560008, India

Email: support@prixellabs.com